RETURNS AND EXCHANGES

Unfortunately, at this moment we cannot accept returns, only exchanges of the same product.

Exchanges

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start the exchange, you can contact us at daleybeautysfl@gmail.com. 

If your exchange is accepted, we’ll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted please check your email as you will receive a credit towards the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


We will notify you once we’ve received and inspected your exchange to let you know if the exchange was approved or not. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

If more than 15 business days have passed since we approved your exchanges, please contact us at daleybeautysfl@gmail.com.